Petrol Pump dealer services
Sai Krishna Muthyanolla
June 8, 2016
All petrol pumps of the public sector Oil Marketing Companies (OMCs) have to adhere to the Marketing Discipline Guidelines. They are supposed to provide certain services and amenities to the citizens free of cost.
The last decade and a half has seen tremendous growth in the number of retail outlets, more commonly known as the petrol pumps across the country. The Oil Marketing Companies (OMCs) have formulated detailed ‘Marketing Discipline Guidelines (MDGs)’ to be followed by all the retail outlets of the OMCs. The guidelines also specify penalties for non-adherence among other things. But what exactly are the services & amenities to be provided by the petrol pumps?
Major Services & Amenities to be provided by the petrol pump dealers
With respect to the toilets, dealers are mandated to check daily and ensure
A Maintenance sheet is also to be maintained and displayed.
What happens if these are not adhered to?
In case of violations like overcharging, the following action would be initiated.
The following penal action would be initiated if during an inspection the toilet is found to be not clean or water is not available or latch on the toilet door is not available/not working.
In case of other violations like not providing air, Telephone, first aid box, non-maintenance of complaint book etc, the following action would be initiated.
Featured image: Indian oil retail outlet