Prime Minister’s Office Petitions
Sai Krishna Muthyanolla
May 24, 2016
Being the most important government office in the country, the Prime Minister’s Office (PMO) receives a lot of petitions/letters each day. But how does the PMO deal with such petitions? Here is a look at the guidelines followed in dealing with such petitions.
Being the most important government office in the country, the Prime Minister’s Office (PMO) must be receiving a lot of petitions/complaints/ representations/letters each day. Technology has also made it easier to lodge such petitions. But how does the PMO deal with the many petitions that it receives? What is the procedure followed? Factly filed an application under the RTI act to find out.
Two categories of Petitions
As per the reply received from the PMO’s public wing, there are certain guidelines to deal with the petitions received in the public wing.  All the petitions received in this wing are categorized into
How is the categorization done?
As per the existing guidelines, the following types of petitions are categorized as non-actionable petitions.
Only four different types of petitions are considered as actionable petitions.
As per the guidelines, in case of a doubt about categorization of any petition, the Under Secretary (Public) will decide if it’s to be acted upon or not.
What happens then?
As per the guidelines, all non-actionable petitions are filed and no acknowledgement is sent to the petitioner. But in case of actionable petitions, the following actions are taken.
How many such petitions does the PMO receive?
Though the latest information is not available, a total of 1,07,775 petitions were received in the public wing in the 18 month period between 1 May 2013 and 31 October 2014. This is an average of 6000 petitions a month or 200 such petitions a day.
Featured Image:By Shivang Dubey (Own work) [CC BY-SA 4.0], via Wikimedia Commons