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Fact Check: Is there a 3-minute waiting rule at Toll Plazas on National Highways?


Information about free passage at a toll plaza if the waiting period is more than 3 minutes has been widely shared on social media in the last few days. Our investigation reveals that no such rule exists.

Update 2 (2021): The NHAI has now issued new guidelines to enable free passage of vehicles if the queue at any toll plaza lane exceeds 100 meters. For more information, read our detailed article here

Update 1 (2017): The NHAI has clarified through a letter on 20th July that no such rule exists as reported by Factly earlier.

Social Media has been abuzz with the following news for the last 3 days. The news refers to a RTI reply from the National Highways Authority of India (NHAI) which says if a vehicle is delayed for more than 3 minutes at a toll plaza, then one needn’t pay the toll tax. This reply was given to one Mr. Hariom Jindal, an advocate from Ludhiana. The reply was given by the Project Director of NHAI in their unit office in Jalandhar. Our investigation shows that no such rule exists.

3-minute waiting rule at Toll Plazas_1

Toll Plazas & Waiting time

Long queues and congestion at toll plazas has been a concern for a long time. In 2015 and again in 2016, the Member (Finance) of NHAI had written to all regional offices of NHAI expressing concern at congestion at various toll plazas.

In his letter, he mentioned two specific provisions that are part of various concession agreements signed with the toll plaza operators. These provisions talk about the maximum waiting time or number of vehicles in queue in peak hours at toll plazas.

  • Not more than 6 vehicles per lane in queue in the peak hours; or
  • The number of toll lanes/booths shall be such as to ensure the service time of not more than 10 seconds per vehicle at peak hour flow. The number of toll lanes shall be increased, if the maximum waiting time of the users exceeds 3 minutes.

In this letter, the concerned official also suggested actions to be taken in each case as in the image below.

Are these provisions found in any concession agreement?

The provisions mentioned in the letter of NHAI official are found in various concession agreements. For e.g.,in the concession agreement signed with Navayuga Devanahalli Tollway Pvt. Ltd in 2010, for the Hyderabad-Bangalore highway, the second provision was included.

Since the RTI reply was from Ludhiana, we also checked the concession agreement of Panipat-Jalandhar section of NH-1 that passes through Ludhiana. This also had a similar provision.

So what if these provisions are violated?

While there is no clear answer in the concession agreements about what happens when these provisions  are violated, the letter of NHAI official and various other documents of the NHAI give us the answer. These documents talk about expansion and other means of addressing the problem. We did not find the free passage provision in case of a waiting time of more than 3 minutes in any document of the NHAI.

The NHAI official in his 2016 letter to all regional offices specified the following actions as listed in the image below. The measures include deploying additional toll collectors with handheld devices, expansion of toll plazas to meet the demand and staggered arrangement of toll collection.

So what about the RTI reply?

While we are still trying to find out the reason behind such a reply from the NHAI Jalandhar office, other things make it clear that no such rule exists.

The toll operator in Ludhiana denies presence of any such provision: Soma Isolux, the toll plaza operator in the Panipat – Jalandhar section of NH-1 that also passes through Ludhiana had written to the NHAI project director at Ambala in March 2016 regarding waiting time at toll plazas. In its letter, the toll operator mentions the issue of forcible release of traffic during peak time and that no such provision is part of the concession agreement. It is also mentioned in the letter that forcible release of vehicles is initiated upon telephonic directions from authorities. The letter also mentions that such forcible release will cause a loss to the government exchequer.

Forcible release of vehicles only a random action: An article in the Tribune earlier this year acknowledges long delays at this particular toll plaza near Ludhiana on the Panipat – Jalandhar section and quotes a NHAI official as saying that gates are opened whenever there are long delays and complaints from Public. The NHAI official is quoted as asking people to call the control room number or use the complaint register at the toll plaza. The article also quotes that between November 5, 2015, to January 26, 2016, the district administration had provided free access at the toll plaza randomly & over 14, 815 vehicles crossed the toll without paying.

Is enforceable only when it is part of the contract: The Times of India also did a story on the RTI reply in which the Deputy Commissioner of Ludhiana is quoted as saying that this matter has been discussed at various levels and the free passage can be enforced only if it is specified and listed in the contract between the toll operator & NHAI.

All the above make it amply clear that no such rule for free passage exists and the 3-minute timeline is an indicator to increase the capacity of the toll plaza. The incidents of free passage have been random and were enforced by district authorities whenever there was a long delay.

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About Author

Rakesh has been working on issues related to Right to Information (RTI) for a decade. He is a Data/Information enthusiast & passionate about Governance/Policy issues.


  1. Pingback: RTI Reveals that Wait Time at Toll Booth Should not Exceed 3 Minutes

  2. Pingback: Clarification: The 3-Minute Rule In Toll Plazas Is Not Applicable Pan India – TopTea

  3. is there any rule that toll tax wll be collected one time if we finish our journey within 12 hours either side.

    • I had this arguemrnt 2 times at d toll but they denied any such rule and showed me d notification issued by highway authority.
      I think they r lying

  4. Whatever is the provision, must be clearly display at all the Toll Barrier for the convenience of GENERAL PUBLIC

    • In India all r paying road tax before taking delivery of any vehicle. Once again why to pay at toll plaza for using NH roads which is not upto International std. I lived 15yrs in UAE before taking voluntary retirement a few yrs ago. There they provided 12~16 lane highways and no toll plazas for users. Only in Dubai City they collect Salik to enter commercial areas during day time ( excluding holidays)

  5. I was forced to pay toll even after waiting for more than 10 min
    Toll plaza: Khedshivapur NH48

  6. Paul Chacko on

    Toll plaza operators of several NH have recovered their investment many, many times over. It’s also said politicians are hand-in-glove with them. Then how can the suffering road users escape from this HELL ON EARTH called toll booth/plaza.

  7. Sunil bidrole on

    I think toll should be collected at 10 paise per km. Not more that .
    If I travel 100 km , it’s ok.for 10 rupees fees .
    Whereas in belgaum we pay 110 for 80 km going to dharwad for 4 wheeler.