DECODE, Explainer, Petrol, Petrol & Diesel, RULES, Videos

DECODE | S3E2 – What Consumers should Know about Petrol Pumps


Fuel retail outlets must follow a list of rules set for them, including services and amenities to be provided to customers, and provision of quality and quantity check supplies on demand. As a consumer of these products, it is your right to know how you can check if pumps are doing their job, and what you can do if they are not doing it well. Watch the video for all the details.

  • Hindustan Petroleum Customer Care Helpline (Toll-free): 1800-226-550, 1800-2333-555
  • Bharat Petroleum Customer Care: 1800-22-4344
  • Indian Oil Customer Care: 1800-2333-555

For detailed reading, click on the following

Modern life comes with many complications. To help you navigate through the labyrinth of rules in this age and also to make you aware of your rights as a citizen of India, we bring you Season 3 of Decode by Factly. This time, it’s all about life as we know it–noise pollution, women’s rights, fuel consumption, and lots more


About Author

Sai Santosh is an engineer by education and a liberal by conviction. He is a Sudoku junkie and meditates through solving the Rubik’s Cube. He is passionate about public policy and advocates for social justice.